Privacy Policy

At Accident Aid ("Accident Aid," "we," "us," or "our"), we respect your privacy and are committed to protecting the personal information you provide to us.

This Privacy Policy explains how we collect, use, store, disclose, and protect information when you visit or use https://accidentaid.org/ (the "Website"), submit a form, complete a Free Case Evaluation or AI Case Evaluation, request a callback, communicate with Accident Aid, or otherwise use our services.

Accident Aid primarily provides accident assistance and recovery resources to individuals in the State of Oregon.

By using the Website or voluntarily submitting information to Accident Aid, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

We may collect information in three primary ways:

1. Information you voluntarily provide to us;
2. Information collected automatically when you use our Website; and
3. Information we may receive from service providers, referral partners, advertising platforms, analytics providers, or other sources where permitted by law.

The information collected depends on how you interact with Accident Aid.

2. Information You Provide Directly

When you complete a form, request a callback, use our Case Evaluation, communicate with us, or request accident-related assistance, we may collect information such as:

Contact Information

• First name
• Last name
• Phone number
• Email address
• Mailing address, if provided
• Preferred contact method

Accident and Incident Information

We may collect information regarding an accident, injury, or other incident, including:

• Date of accident
• Type of accident
• Accident location
• City or area
• Highway, road, or intersection
• Description of what happened
• Whether you believe you were at fault
• Whether another party may have been at fault
• Whether police responded
• Whether a police report was created
• Whether you were a driver, passenger, pedestrian, cyclist, or otherwise involved

Injury and Treatment Information

If you voluntarily provide it as part of an accident assistance request, we may collect information relating to:

• Whether you were injured
• General description of injuries or symptoms
• Areas of pain
• Severity of reported injuries
• Whether you received medical attention
• General types of treatment received
• Whether additional medical assistance may be needed
• Whether you are seeking medical, chiropractic, physical therapy, diagnostic imaging, or other recovery resources

Please do not submit information that is not reasonably necessary for us to respond to your request.

3. Vehicle and Property Damage Information

We may collect information regarding:

• Vehicle damage
• Estimated severity of vehicle damage
• Whether a vehicle was totaled
• Whether a vehicle is drivable
• Towing needs
• Body shop or repair needs
• Rental vehicle needs
• Vehicle damage assessment needs
• Diminished value questions

This information may be used to understand what accident recovery resources may be relevant to your situation.

4. Insurance and Claim Information

When relevant to your request, we may collect information regarding:

• Whether you had insurance at the time of the accident
• Whether another driver had insurance
• Whether the accident involved an uninsured or underinsured driver
• Whether the accident involved a hit-and-run
• General insurance claim status
• Whether a settlement has been offered or accepted
• Whether you are currently represented by an attorney
• Whether you previously contacted an attorney

We do not require you to provide more information than reasonably necessary to process your request.

5. Case Evaluation and AI Case Evaluation Data

Accident Aid may offer:

• Free Case Evaluation
• AI Case Evaluation
• Preliminary Case Value Estimate
• Accident Qualification Tools
• Automated Accident Assessments
• Similar digital tools

When you use these tools, we may process the information you provide in order to generate a preliminary evaluation or informational result.

This may include combining information concerning:

• Accident circumstances
• Fault
• Injuries
• Treatment
• Insurance
• Vehicle damage
• Location
• Timing of the accident
• Other answers submitted through the evaluation

Automated or AI-assisted results are intended for informational purposes only.

They are not legal advice and do not guarantee that you have a valid legal claim, will receive compensation, or will achieve any particular outcome.

Information submitted through an AI Case Evaluation may also be reviewed by authorized Accident Aid personnel where appropriate.

6. Information Collected Automatically

When you access the Website, certain technical information may be collected automatically.

Depending on the technologies used on our Website, this may include:

• IP address
• Browser type
• Device type
• Operating system
• Screen size
• Approximate geographic location derived from IP address
• Referring website or advertising source
• Pages viewed
• Time spent on pages
• Links clicked
• Forms started
• Forms completed
• Case Evaluation progress
• Phone number clicks
• Callback requests
• Website navigation activity
• Cookie identifiers
• Advertising identifiers
• Other technical or usage information

This information helps us operate, secure, analyze, and improve the Website and understand the effectiveness of our advertising.

7. Cookies and Similar Technologies

Accident Aid may use cookies, pixels, tags, analytics tools, and similar technologies.

These technologies may help us:

• Remember Website preferences
• Maintain Website functionality
• Understand Website usage
• Measure advertising effectiveness
• Analyze traffic
• Detect technical problems
• Improve user experience
• Attribute leads to advertising campaigns
• Measure conversions
• Prevent fraud or abuse

Depending on our current technology stack, these services may include analytics and advertising technologies provided by third parties such as Google or Meta.

Where required by applicable law, we will provide appropriate choices regarding non-essential cookies or tracking technologies.

You may also control certain cookies through your browser settings.

8. Google Ads, Analytics, and Advertising

Accident Aid may use online advertising and analytics platforms to understand how visitors discover and interact with our Website.

These tools may be used to measure events such as:

• Website visits
• Page views
• Advertisement clicks
• Case Evaluation starts
• Case Evaluation completions
• Form submissions
• Callback requests
• Phone number clicks
• Other conversion events

We may use this information to evaluate and improve our advertising campaigns.

Third-party advertising and analytics providers may process certain technical identifiers and usage information according to their own privacy policies.

9. How We Use Your Information

We may use personal information for legitimate business purposes, including to:

• Respond to your inquiry
• Provide requested accident assistance
• Perform a Free Case Evaluation
• Generate a preliminary AI Case Evaluation
• Contact you regarding your request
• Provide customer support
• Understand what recovery resources may be appropriate
• Facilitate requested connections with service providers
• Help coordinate accident-related resources
• Improve our Website
• Improve our Case Evaluation tools
• Analyze Website performance
• Measure advertising effectiveness
• Prevent fraud and misuse
• Protect Website security
• Maintain business records
• Comply with legal obligations
• Establish, exercise, or defend legal rights
• Communicate with you where permitted by law

We will not use personal information for materially incompatible purposes without an appropriate legal basis or consent where required.

10. Service Providers and Accident Recovery Partners

One of the purposes of Accident Aid is to help users connect with accident-related resources.

When appropriate to fulfill your request, and subject to applicable law and consent requirements, information may be disclosed to independent third-party providers or partners.

Depending on what assistance you request, these may include:

• Attorneys or law firms
• Medical providers
• Chiropractors
• Physical therapists
• Diagnostic imaging facilities
• MRI providers
• Towing companies
• Auto body shops
• Vehicle repair facilities
• Vehicle damage resources
• Rental vehicle resources
• Insurance-related resources
• Technology providers
• Communication providers
• Other accident recovery service providers

We seek to limit information disclosed to what is reasonably relevant to the requested service or connection.

Third-party professionals and businesses may have their own privacy practices and legal obligations.

Once information is lawfully provided to an independent third party, that party's processing of your information may also be governed by its own privacy policy.

11. Accident Aid Is Not a Law Firm

Accident Aid is not a law firm.

Submitting information through Accident Aid does not create an attorney-client relationship.

If you request or receive an attorney referral, certain information may be shared with or transmitted to an independent attorney or law firm for purposes of evaluating your request, subject to applicable law and your authorization where required.

Any attorney-client relationship is established separately and directly between you and the attorney or law firm.

12. Accident Aid Is Not a Medical Provider

Accident Aid is not a healthcare provider.

If you request assistance locating medical treatment, chiropractic care, physical therapy, diagnostic imaging, MRI services, or another healthcare resource, information reasonably necessary to facilitate that request may be provided to an appropriate independent provider, subject to applicable law and authorization requirements.

Healthcare providers are independently responsible for their own privacy and medical-record obligations.

13. Communications

If you provide a phone number or email address and request information, a callback, Case Evaluation, or other assistance, we may use the information you provided to respond to that request.

Depending on the consent you provide, communications may include:

• Telephone calls
• Text messages
• Email
• Voicemail

Where required, additional consent disclosures will be presented before you submit a form.

Consent to receive marketing communications is not a condition of purchasing goods or services where prohibited by applicable law.

Message and data rates may apply.

You may opt out of applicable communications using the instructions provided in those communications or by contacting Accident Aid.

14. When We May Disclose Information

In addition to disclosures necessary to fulfill your requested services, we may disclose information:

To Service Providers

We may use companies that provide services such as:

• Website hosting
• Database hosting
• CRM services
• Email delivery
• Telephone systems
• SMS communications
• Analytics
• Advertising measurement
• Cybersecurity
• Website development
• Cloud infrastructure

These providers may process information on our behalf.

For Legal Reasons

We may disclose information when reasonably necessary to:

• Comply with applicable law
• Respond to lawful legal process
• Protect our rights
• Protect users
• Prevent fraud
• Investigate security incidents
• Enforce our Terms of Service
• Protect against unlawful activity

Business Transfers

If Accident Aid is involved in a merger, acquisition, financing, restructuring, sale of assets, or similar transaction, information may be transferred as part of that transaction, subject to applicable law.

15. We Do Not Sell Personal Information for Money

Accident Aid does not sell personal information for monetary payment in the ordinary meaning of the word "sell."

However, certain privacy laws may define "sale," "sharing," or "targeted advertising" broadly enough to include some uses of advertising cookies, pixels, or similar technologies.

Where applicable law provides rights regarding such processing, we will honor those rights as required.

16. Data Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information against:

• Unauthorized access
• Unauthorized disclosure
• Loss
• Misuse
• Alteration
• Destruction

However, no Website, database, electronic transmission, or storage system can be guaranteed to be 100% secure.

You should therefore exercise appropriate care when submitting information online.

17. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including:

• Responding to inquiries
• Providing requested services
• Maintaining business records
• Resolving disputes
• Preventing fraud
• Supporting legal claims
• Meeting legal, accounting, or regulatory obligations

Retention periods may vary depending on the type of information and the reason it was collected.

When personal information is no longer reasonably required, we may delete, de-identify, or anonymize it, subject to applicable law.

18. Children's Privacy

Accident Aid is intended for adults seeking accident-related information or assistance.

Our Website and services are not directed to children under the age of 13.

We do not knowingly collect personal information directly from children under 13.

If we learn that personal information from a child under 13 has been collected inappropriately, we will take reasonable steps to delete it.

19. Your Privacy Choices

Depending on applicable law and your relationship with Accident Aid, you may have rights or choices concerning your personal information.

These may include the ability to request:

• Access to certain personal information
• Correction of inaccurate information
• Deletion of certain information
• Information about how data is used
• Information about categories of third parties receiving data
• A copy of certain information
• Withdrawal of consent where processing is based on consent
• Opt-out of certain marketing communications
• Opt-out of certain targeted advertising or sharing where applicable

These rights are subject to applicable exceptions and verification requirements.

20. Oregon Privacy Rights

Because Accident Aid primarily serves individuals in Oregon, we recognize privacy rights that may apply to Oregon residents under applicable Oregon privacy laws, including the Oregon Consumer Privacy Act, where that law applies to Accident Aid and the relevant processing activity.

Subject to applicable law, exemptions, and verification requirements, eligible Oregon consumers may have rights to:

• Confirm whether we are processing their personal data
• Access personal data we maintain about them
• Obtain a copy of certain personal data
• Correct inaccuracies in personal data
• Request deletion of certain personal data
• Obtain information regarding certain third parties to whom personal data has been disclosed where required by Oregon law
• Opt out of certain targeted advertising
• Opt out of certain sales of personal data, as those terms are defined by applicable law
• Opt out of certain profiling in furtherance of decisions producing legal or similarly significant effects, where applicable
• Revoke consent for certain processing where applicable

We will not unlawfully discriminate against you for exercising applicable privacy rights.

Not every right applies in every circumstance, and certain information or processing may be exempt from Oregon privacy law.

21. Sensitive Data

Some information voluntarily submitted through an accident evaluation may be considered sensitive or subject to additional protections under applicable law.

For example, users may voluntarily provide information concerning injuries or medical treatment when requesting accident assistance.

Where applicable law requires consent or another specific basis before processing sensitive data, Accident Aid will seek to comply with those requirements.

We encourage users to provide only the information reasonably necessary for us to evaluate and respond to their request.

22. Exercising Oregon Privacy Rights

If you are an eligible Oregon resident and wish to exercise an applicable privacy right, you may contact Accident Aid using the information at the bottom of this Privacy Policy.

Your request should clearly state that it is a:

"Oregon Privacy Rights Request."

Please describe the right you wish to exercise and provide sufficient information for us to reasonably verify the request.

We may need to verify your identity before processing certain requests.

We will respond within the period required by applicable law.

If applicable Oregon law provides a right to appeal our decision regarding a privacy request, instructions for submitting an appeal will be included in our response.

23. Other U.S. State Privacy Rights

Residents of other U.S. states may have additional privacy rights under their applicable state laws.

Where such laws apply to Accident Aid, we will process eligible privacy requests in accordance with applicable requirements.

Rights may include access, correction, deletion, portability, and opt-out rights relating to certain sales, sharing, targeted advertising, or profiling.

24. Do Not Track and Privacy Signals

Some browsers provide "Do Not Track" settings.

Because there is not a single universally accepted standard for responding to all Do Not Track signals, our Website may not respond to traditional browser DNT signals.

Where applicable law requires recognition of a legally valid universal opt-out preference signal, we will seek to process such signals as required.

25. Third-Party Websites

Our Website may contain links to websites operated by:

• Attorneys
• Medical providers
• Body shops
• Towing companies
• Insurance resources
• Other third parties

Accident Aid does not control the privacy practices of independent third-party websites.

Once you leave accidentaid.org, you should review the privacy policy of the website or service you visit.

This Privacy Policy applies only to information processed by or on behalf of Accident Aid.

26. Business Transfers

If Accident Aid undergoes a merger, acquisition, restructuring, financing, sale of assets, bankruptcy, or other business transaction, information may be transferred as part of that transaction where permitted by law.

Any successor organization may continue processing information in accordance with applicable privacy obligations.

27. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in:

• Our Website
• Our services
• Technology
• Business operations
• Privacy practices
• Applicable laws or regulations

When this Privacy Policy is updated, we will revise the "Last Updated" date at the top of this page.

Where legally required, we may provide additional notice or obtain consent before materially changing certain uses of personal information.

28. Contact Accident Aid

For questions about this Privacy Policy or to submit an applicable privacy request, contact:

Accident Aid

Website:
https://accidentaid.org/

Phone:
+1 (503) 899-0707

Email:
team@accidentaid.org

Oregon, United States

For Oregon privacy requests, please include:

"Oregon Privacy Rights Request"

in the subject line or beginning of your request.

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