How To Choose a Body Shop After a Collision

Choosing a body shop after a collision is one of the most important decisions you'll make in your accident recovery. The quality of your vehicle's repair affects your safety, your vehicle's value, and any diminished value claim.

Key Takeaways

• You have the legal right to choose your own body shop — your insurer cannot force you to use a specific shop
• I-CAR Gold Class and manufacturer certifications indicate higher quality repair standards
• Get multiple estimates for major repairs
• Insist on OEM (Original Equipment Manufacturer) parts, not cheap aftermarket parts
• A reputable shop will warranty their work in writing

Your Right to Choose Your Own Shop

Your insurance company CANNOT legally require you to use their "preferred" shop in Oregon. You have the right to choose any licensed body shop for your repairs.

Insurance companies have "direct repair programs" (DRPs) — networks of shops they've partnered with for volume discounts. While some DRP shops are excellent, others may cut corners to keep costs low for the insurer.

You are always free to choose an independent shop you trust. The insurer must pay reasonable repair costs at any licensed facility.

What Makes a Quality Body Shop

I-CAR Certification

I-CAR Gold Class is the industry's highest recognition for collision repair training. Look for this designation.

Manufacturer Certifications

Many vehicle manufacturers certify body shops in their specific repair procedures. A manufacturer-certified shop has been trained and equipped for your specific vehicle.

OEM Parts vs. Aftermarket Parts

OEM (Original Equipment Manufacturer) parts are the same parts your vehicle was built with. Insurance companies often specify aftermarket parts to reduce claim costs. In Oregon, you generally have the right to request OEM parts — particularly for safety-critical components.

Written Warranty

Reputable body shops offer a written warranty on their workmanship — typically for as long as you own the vehicle.

Questions to Ask a Body Shop

1. Are you I-CAR Gold Class certified?
2. Do you use OEM or aftermarket parts by default? Can I request OEM?
3. What is your written warranty on workmanship and parts?
4. What is your typical repair timeline for my level of damage?

FAQ

Can my insurance company deny my claim if I choose a non-preferred shop? No. Insurance companies cannot deny your claim solely because you chose an independent shop.

What if the shop finds additional damage during repairs? The shop should document additional damage and submit a supplemental claim to your insurer. Do not authorize additional work without insurer approval unless prepared to pay out of pocket.

Disclaimer: This article provides general information and does not constitute legal advice.